This Privacy Policy explains what personal data winrm collects from Malaysian players and visitors, how we use it, who we share it with, and what rights you have over your information. Please read this document carefully before registering an account.
All personal data held by winrm is stored with 256-bit encryption at rest and in transit.
winrm does not sell, rent, or trade your personal data to third-party marketers under any circumstances.
You have the right to access, correct, or request deletion of your personal data held by winrm.
Data practices at winrm comply with internationally recognised gaming licence data standards.
You can opt out of all marketing communications from winrm at any time via account settings.
This policy clearly describes every category of data winrm collects and every purpose it is used for.
1.1 This Privacy Policy is published by winrm, the operator of the online casino and sportsbook platform accessible at https://winrm.win ("the Platform"). winrm operates under an internationally recognised gaming authority licence and is committed to handling personal data responsibly and in accordance with applicable data protection standards.
1.2 This Policy applies to all personal data collected by winrm through the Platform, including data collected during account registration, identity verification, deposits and withdrawals, game play, sportsbook wagering, marketing communications, customer support interactions, and website browsing. It applies to all users of the Platform regardless of whether they are located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or elsewhere.
1.3 This Policy should be read in conjunction with winrm's Terms and Conditions and Responsible Gaming Policy, both of which are available on this website.
2.1 winrm collects the following categories of personal data from users of the Platform:
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, MyKad or passport number | Registration & KYC |
| Contact Data | Email address, Malaysian mobile number, residential address | Registration |
| Financial Data | Payment method identifiers (e-wallet account reference, bank name), transaction history, deposit and withdrawal amounts in MYR | Cashier |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Automatic / browsing |
| Usage Data | Games played, bet amounts, bet outcomes, session duration, login history | Platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support interactions |
| Marketing Preferences | Email/SMS opt-in status, promotional offer history | Account settings |
2.2 winrm does not collect or process special category data (such as racial or ethnic origin, religious beliefs, or health data) unless this is strictly required for responsible gaming compliance purposes and only with your explicit consent or as permitted by applicable law.
3.1 Directly from you. winrm collects personal data that you provide directly when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
3.2 Automatically. When you access the winrm Platform, certain technical and usage data is collected automatically through cookies, web beacons, and server log files. This data includes your IP address, browser type, device information, and pages visited. Please refer to Section 7 (Cookies & Tracking) for further information.
3.3 From third parties. winrm may receive personal data from third-party identity verification providers (for KYC purposes), payment service providers (including Touch 'n Go, Boost, and FPX), fraud prevention services, and marketing analytics platforms. All third-party data processors engaged by winrm are required to handle data in accordance with applicable data protection standards.
4.1 winrm processes your personal data on the following legal bases:
Where winrm relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
5.1 winrm uses your personal data for the following purposes:
5.2 winrm will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or establishing another lawful basis.
6.1 winrm does not sell, rent, or trade your personal data to any third party for their own marketing purposes. winrm may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.2 All third-party processors engaged by winrm are contractually required to process personal data solely on winrm's instructions and to maintain appropriate data security standards. winrm remains responsible for ensuring that third-party processing meets the standards set out in this Policy.
7.1 The winrm Platform uses cookies and similar tracking technologies to operate core platform functions, maintain your session, and analyse usage. The following categories of cookies are used:
7.2 You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from accessing the winrm Platform. Disabling analytics cookies will not affect your ability to use the Platform but will reduce winrm's ability to improve it.
8.1 winrm retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including the purposes of satisfying any legal, regulatory, accounting, or reporting obligations.
8.2 Account data (including identity, contact, and financial data) is retained for a minimum period of five (5) years following account closure, in accordance with anti-money laundering and gaming licence record-keeping requirements.
8.3 Technical and usage data collected automatically is retained for a period of up to twenty-four (24) months from collection, after which it is either deleted or anonymised.
8.4 Marketing communication preferences and opt-in records are retained for three (3) years following the last interaction with a marketing communication, or until withdrawal of consent.
8.5 Where you exercise your right to erasure (see Section 9), winrm will delete or anonymise your data subject to any overriding legal or regulatory retention obligation.
9.1 Subject to applicable law and regulatory constraints, you have the following rights with respect to your personal data held by winrm:
9.2 To exercise any of these rights, contact winrm support at [email protected]. winrm will acknowledge all rights requests within 5 business days and aims to fulfill them within 30 days, subject to the complexity of the request.
Certain personal data — particularly identity verification and financial transaction records — must be retained by winrm for minimum periods under gaming licence and anti-money laundering obligations regardless of an erasure request. winrm will advise you if your erasure request cannot be fulfilled in full due to these constraints.
10.1 winrm implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, winrm will notify affected users and the relevant regulatory authority in accordance with applicable obligations.
11.1 winrm processes certain usage and financial data specifically to support its responsible gaming obligations. This includes monitoring betting patterns and deposit frequency to identify players who may be exhibiting signs of problem gambling, and applying responsible gaming interventions (such as cooling-off periods, deposit limit reductions, or direct support outreach) where warranted.
11.2 Where you elect to self-exclude from the winrm Platform, your self-exclusion record is retained for the duration of the exclusion period and for a minimum of five (5) years thereafter, to prevent re-registration during the exclusion period and to support audit requirements under winrm's gaming licence.
11.3 Data processed for responsible gaming purposes is treated as sensitive and is subject to strict access controls within winrm's operations team.
12.1 The winrm Platform is strictly intended for adults aged 21 years and above. winrm does not knowingly collect or process personal data from persons under the age of 21. If winrm becomes aware that personal data has been collected from a person under 21, the associated Account will be closed immediately and the data deleted, subject to any overriding legal obligation.
12.2 If you believe that a person under 21 has registered on the winrm Platform, please contact winrm support immediately at [email protected].
13.1 winrm may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. When material changes are made, winrm will notify registered account holders by email and post a notice on the Platform. The "last updated" date at the top of this page will be revised accordingly.
13.2 Your continued use of the winrm Platform following notification of a revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you should cease using the Platform and may request account closure in accordance with the winrm Terms and Conditions.
14.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint regarding winrm's data handling practices, please contact the winrm Privacy team using the details below:
14.2 winrm will acknowledge all privacy-related enquiries within 5 business days and aims to resolve them within 30 days. For complex matters involving multiple data categories or regulatory coordination, winrm will communicate an expected resolution timeline at the point of acknowledgement.
winrm protects your personal data with bank-grade encryption and complies with internationally recognised gaming licence data standards. Register today — adults 21 and above only.
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